Information We Collect
We collect information to fulfill your orders, provide customer support, improve our services, and for security and compliance.
Information you provide to us
- Account and order details: name, email, phone number, billing and shipping addresses.
- Payment details processed via our payment partners (we do not store full card numbers): card type and last 4 digits, transaction identifiers.
- Support communications: messages, photos, and other information you submit to customer service.
- Preferences: wishlist items, notifications, and marketing preferences.
Information collected automatically
- Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and interactions.
- Cookies and similar technologies: identifiers to enable core site features, analytics, and personalization. See Cookies & Tracking.
Information from third parties
- Payment processors (e.g., to confirm payment and prevent fraud).
- Fulfillment and shipping partners (e.g., delivery status and tracking).
- Analytics or advertising partners, where you’ve consented to such processing.
How We Use Your Information
- Provide and fulfill our services: process orders, payments, deliveries, and returns.
- Customer support: respond to inquiries, verify authenticity/QC questions, and resolve issues.
- Personalization: remember your settings, wishlist, and recently viewed products.
- Marketing: send offers and updates when permitted; you can opt out at any time.
- Security and fraud prevention: monitor and protect our services and customers.
- Compliance: comply with legal obligations, accounting, and reporting requirements.
Legal Bases (EU/UK GDPR)
- Contract: to fulfill purchases and provide requested services.
- Legitimate interests: to secure our services, prevent fraud, and improve our offerings.
- Consent: for optional analytics/advertising cookies and marketing communications.
- Legal obligation: to comply with tax, accounting, and regulatory requirements.
Data Retention
We keep personal data only as long as necessary for the purposes described:
- Orders and transactions: retained for at least the period required by applicable tax and accounting laws.
- Marketing preferences: until you opt out or your account is inactive for a reasonable period.
- Support communications and QC records: retained to assist with authenticity inquiries, returns, and warranty timelines.
Your Rights
EU/EEA/UK residents
- Access, correct, or delete your personal data.
- Restrict or object to processing, and data portability.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with your data protection authority.
US residents (including California)
- Right to know/access, correct, and delete personal information.
- Right to opt out of sale or sharing for cross-context behavioral advertising.
- Right to limit the use of sensitive personal information (we do not use sensitive personal information for purposes that require this right).
- Non-discrimination for exercising your rights.
To exercise your rights, email [email protected] with “Privacy Request” in the subject. We may need to verify your identity and request additional details to process your request.
International Transfers
We operate in the United States and may transfer your information to service providers in other countries. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your information.
Security
We implement administrative, technical, and physical safeguards to protect personal data, including TLS encryption in transit, access controls, and vendor due diligence. No method of transmission or storage is 100% secure. If you have security concerns, contact us at the email below.
Children’s Privacy
Our site is not directed to children under the age of 13 (or 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us so we can delete it.
Marketing Preferences
With your consent, we may send you marketing communications. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us. Opting out does not affect transactional messages (e.g., order confirmations).
Do Not Track & Global Privacy Control
Some browsers send a “Do Not Track” signal. Our site does not respond to DNT signals. However, we honor Global Privacy Control (GPC) where detected by treating it as an opt-out of sale/sharing for advertising cookies.
Changes to This Policy
We may update this policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Material changes will be highlighted where appropriate.
Contact Us
supreme-hoodies.com1287 N Highland Ave, Los Angeles, CA 90038, USA
Email: [email protected]
Customer Service: Mon–Fri 9:00–18:00 (PT)
California Notice at Collection
We collect identifiers (e.g., name, email, IP), commercial information (e.g., purchases), internet activity (e.g., pages viewed), and approximate geolocation. We use and share these categories for the purposes described above, including to provide the service, maintain security, and measure performance. We do not sell personal information for money. We may share identifiers and internet activity with advertising partners for cross-context behavioral advertising; you can opt out via .
Retention: we retain information as described in Data Retention. Sources: you, your device, service providers. Sensitive personal information: we do not use sensitive personal information for inferring characteristics.